Need Help?

See our FAQs

0 0
My cart

WHERE IS CLICK AND COLLECT AVAILABLE?

Store    Pickup In Store     Home Delivery
Trincity Super Centre  Yes Yes (St. Augustine to Arima)
Marabella Super Centre       Yes No

Home Delivery Areas from our Trincity Super Centre are:

  • Maracas/St. Joseph
  • Lopinot/Five Rivers
  • Caura/Paradise/Tacarigua
  • Bon Air/Arouca/Cane Farm
  • Auzonville/St Benedict
  • Macoya/Trincity
  • Valsayn North/Curepe/Pasea
  • Valsayn South
  • Mausica/Maloney
  • La Florissante/Cleaver
  • Santa Rosa
  • Wallerfield/La Horquetta

Other Massy Stores will be added as collection points as we expand the service.

HOW DOES OUR CLICK AND COLLECT SERVICE WORK?

Simply choose to pick up in store during checkout and you will be prompted to select a store, pickup date, and pickup time for your order.

Note:

 - For store pickup orders, ensure that all items selected are in stock for the location you indend to collect at.

 - If an item you selected is not in stock at your desired pickup location, that location will not be availabe as an pickup option during checkout

 - Large Appliances and Large Electronics may require a 2 days lead time prior to pick up and 2-5 days if Delivery is requested

Read more on Click and Collect here.

HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address will be saved to your account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

HOW DO I ACTIVATE MY ACCOUNT?

Your new account confirmation will be sent to your email once you have submitted the registration form. No futher validation is required. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at clickandcollect@massystorestt.com

WHAT DO YOU MEAN BY POINTS? HOW DO I EARN IT?

Points are calculated based on completed orders, and are updated on your Massy Loyaly account every 2 weeks.

Please visit our points website here

CAN I PURCHASE APPLIANCES ON TERMS ONLINE?

Unfortunatley, all credit purchases must be done in-store. Please note the following credit requirements for appliances:
  1. Job letter
  2. Two forms of ID
  3. Recent utility bill (as proof of address)
  4. Two references (names, addresses and contact info)

WHY IS THERE A CHECKOUT LIMIT? / WHAT ARE ALL THE CHECKOUT LIMITS?

These limits are in place to make sure everyone has a fair chance at availability in purchasing their products, and also to help make our internal processes more efficient. So...

- Each order must be a mimimum of $100 before handling or shipping fees

- Each product added to the cart has a per item limit of 10 per order

HOW CAN I TRACK MY ORDERS & PAYMENT?

After logging into your account, the status of your checkout history can be found under "My Orders". 

HOW DO I CANCEL MY ORDER?

Email us at clickandcollect@massystorestt.com with your order number prior to midnight before the day of pick up, we will cancel your order and initiate a refund of payment.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

Click and Collect offers next day pickup on orders made before midnight. For example, order made before midnight on Monday, will be available for pickup between 12 noon and 6pm the following day. You will be allowed to select your desired pickup time during the checkout process.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

HOW MUCH IS THE HANDLING FEE?

Handling fee covers the packing, cashing and dedicated storage for your items including dedicated chilling and freezer equipment for applicable items. 

The fee is calculated in order total bands, and at an approximate rate of 5%. Please see the rate table below:

Order Tier Min   Max Handling Fee
Small  $             0   -  $    300.00  $           25.00
Medium  $    301.00 -  $    500.00  $           40.00
Large  $    501.00 -  -  $           50.00
Appliances  -  +    $         100.00

WHAT ARE THE PAYMENT METHODS AVAILABLE?

At the moment, we only accept VISA and Mastercard credit cards. This includes pre-paid cards that use the VISA and Mastercard payment networks.

For large-value orders the store may be required to verify the physical credit card used to place the order upon order collection, or via email in the case of home delivery.

WHY AM I BEING REDIRECTED TO FIRST ATLANTIC COMMERCE TO PAY FOR MY ORDER?

We currently use the secure First Atlantic Commerce (FAC) payment gateway which accepts credit card payments on our behalf. During checkout you will be redirected to the secure FAC payment page and then returned to the Online Grocery once the transaction is completed.

WHAT ARE THE ALCOHOL PURCHASE RULES?

Under law, alcohol cannot be sold or collected by an indivudual under the age of 18.

For orders including alcohol at or in excess of 3 Litres for an alcohol type (Rum, Beer, etc), individuals collecting the oder must apply for a temporary alcohol transport permit which will be issues at the store.

Information required to issue permit:

 - Collecting person's name

 - Collecting person's Vehicle #

 - Address of person collecting

 - Destination of alcohol

WHAT HAPPENS IN THE EVENT OF UNSATISFACTORY/EXPIRED/WRONG/MISSING ITEMS?

We take such matters very seriously and will seek to ensure such incidents are resolved quickly.

Please see our policy on Returns and Warranties here

I AM HAVING PROBLEMS ACCESSING THE STORE. SOME OF THE PAGES LOOK WEIRD. AM I USING THE RIGHT BROWSER?

This Store uses some of the latest graphics designs which may not be supported in lower versions of browsers. It is recommended that you use the following browsers:

1. Microsoft Internet Explorer Version 10 onwards.

2. Mozilla Firefox Version 10 onwards.

3. Google Chrome Version 40 onwards.

In addition, please ensure that bothJavascript and Cookies are enabled on your browser.